FAQs & Troubleshooting
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63 Results
- 1Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from or scan to Android™ Smartphone?
- 4Loading the Carrier Sheet.
- 5Change the paper settings. (Using DSmobileCapture)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 9I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 10Cannot find the scanner (Error Code 2019: Initialization Failed)
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Paper suitable for scanning
- 14My scanner is connected but it will not feed my document or do anything else.
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Uninstall the scanner drivers (OS X 10.10 or greater).
- 18Important points for specifying the scan area (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 21Check the firmware version.
- 22Change the image settings. (Using DSmobileCapture)
- 23OCR feature does not work.
- 24Calibrate your scanner.
- 25Clean the inside of the machine.
- 26Install PaperPort™ 12SE onto Windows 10.
- 27Uninstall the Button Manager (Windows).
- 28The file size is too large.
- 29The scanned documents are put into the incorrect order. (macOS)
- 30Pre-Required Procedures (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 33Scan a document longer than 35.6 cm (14 inches).
- 34Duplex scanning cannot be performed.
- 35I cannot install the scanner drivers.
- 36I do not have or lost the black and white calibration sheet.
- 37When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39Uninstall the scanner driver (Windows).
- 40Configure the Scan to Email Feature (Linux)
- 41Scan using XSane or GIMP (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Install Presto!® BizCard® onto Windows 10.
- 45The scan quality is poor.
- 46My computer does not recognize the scanner when it is connected via the USB cable.
- 47My scanner does not turn on.
- 48Driver busy
- 49My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 50The cover of the manual document feeder is open.
