FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Can I print from or scan to Android™ Smartphone?
- 4My scanner gets warm.
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6Paper suitable for scanning
- 7When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Install PaperPort™ 12SE onto Windows 10.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Duplex scanning cannot be performed.
- 13Install Presto!® BizCard® onto Windows 10.
- 14What driver package format is supported by my Linux distribution?
- 15Command List of brscan. (Linux)
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 18Loading the Carrier Sheet.
- 19OCR feature does not work.
- 20The scan speed is too slow.
- 21Cannot find the scanner (Error Code 2019: Initialization Failed)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I do not have or lost the black and white calibration sheet.
- 24Delete a network scanner entry. (Linux)
- 25Uninstall the scanner driver. (Linux)
- 26Uninstall Scan-key-tool. (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Scan a document longer than 35.6 cm (14 inches).
- 29I cannot install the scanner drivers.
- 30My computer does not recognize the scanner when it is connected via the USB cable.
- 31Driver busy
- 32Calibrate your scanner.
- 33Calibration failed. Please reboot the machine.
- 34Uninstall the scanner drivers (OS X 10.10 or greater).
- 35Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 36Uninstall the Button Manager (Windows).
- 37I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 38The file size is too large.
- 39Change the image settings. (Using DSmobileCapture)
- 40Change the paper settings. (Using DSmobileCapture)
- 41Colors in the scanned image are dark.
- 42The scan quality is poor.
- 43My scanner does not turn on.
- 44Operation system return error
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The cover of the manual document feeder is open.
- 48Clean the inside of the machine.
- 49Configure the Scan to Email Feature (Linux)
- 50Scan using XSane or GIMP (Linux)