FAQs & Troubleshooting
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58 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3Open the "Scanners and Cameras" and Properties.
- 4Turn off the scanner.
- 5What paper sizes are available in DSmobileSCAN II?
- 6I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Clean the Plastic Feeding Sheet.
- 9My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 10Can I print from or scan to Android™ Smartphone?
- 11Scan a document in Windows 8 and Windows 10.
- 12I cannot open the scanned document (For Windows).
- 13Calibrate your scanner. (For Windows)
- 14Insert documents for scanning.
- 15I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 16Open the Control Panel (For Windows)
- 17I cannot open the scanned document (For Macintosh).
- 18What is the purpose of the PageManager 9 program?
- 19When I calibrate I get a "White-only" calibration message.
- 20Install the DSmobile Scan application. (For Windows users only)
- 21When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 22The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 23How to identify your Operating System (OS).
- 24Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 25Clean the scanner. (For Windows )
- 26Install Presto!® BizCard® onto Windows 10.
- 27File size of the scanned document.
- 28Calibrate your scanner. (For Macintosh)
- 29What is DSmobileSCAN II software?
- 30Is my scanner compatible with Macintosh?
- 31Is my scanner compatible with Windows?
- 32Change the words in a scanned document.
- 33I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35My unit has no power.
- 36Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 37Install PaperPort™ 12SE onto Windows 10.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Items included in the original packaging.
- 40I do not have or lost the black and white calibration sheet.
- 41What scanning modes are available in DSmobileSCAN II?
- 42I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 43I can no longer choose the program I want to use to scan a document. (For Windows)
- 44Can I scan a business card?
- 45Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 46Where is the battery located?
- 47What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 48What kind of software can I use with my scanner?
- 49I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 50The scanner is connected but it will not feed paper or do anything else. (For Windows)