FAQs & Troubleshooting
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62 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 5Uninstall the scanner drivers (OS X 10.10 or greater).
- 6Change the image settings. (Using DSmobileCapture)
- 7When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Colors in the scanned image are dark.
- 11The scan speed is too slow.
- 12What driver package format is supported by my Linux distribution?
- 13Scan using XSane or GIMP (Linux)
- 14Uninstall the Button Manager (Windows).
- 15Can I print from or scan to Android™ Smartphone?
- 16The scan quality is poor.
- 17Calibrate your scanner.
- 18Important points for specifying the scan area (Linux)
- 19OCR feature does not work.
- 20My scanner gets warm.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Clean the inside of the machine.
- 23My computer does not recognize the scanner when it is connected via the USB cable.
- 24My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 25Uninstall the scanner driver (Windows).
- 26Configure the Scan to Email Feature (Linux)
- 27Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 28I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 29Check the firmware version.
- 30Loading the Carrier Sheet.
- 31I cannot install the scanner drivers.
- 32Driver busy
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34I do not have or lost the black and white calibration sheet.
- 35Calibration failed. Please reboot the machine.
- 36Command List of brscan. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Install Presto!® BizCard® onto Windows 10.
- 40Scan a document longer than 35.6 cm (14 inches).
- 41The cover of the manual document feeder is open.
- 42Delete a network scanner entry. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 46Operation system return error
- 47My scanner is connected but it will not feed my document or do anything else.
- 48A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Uninstall Scan-key-tool. (Linux)
