FAQs & Troubleshooting
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62 Results
- 1How to identify your Operating System (OS).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3What driver package format is supported by my Linux distribution?
- 4Change the paper settings. (Using DSmobileCapture)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 7Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I do not have or lost the black and white calibration sheet.
- 11Driver busy
- 12Configure the Scan to Email Feature (Linux)
- 13Scan using XSane or GIMP (Linux)
- 14Uninstall Scan-key-tool. (Linux)
- 15I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 16Change the image settings. (Using DSmobileCapture)
- 17The scan speed is too slow.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Calibrate your scanner.
- 20When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Command List of brscan. (Linux)
- 23Delete a network scanner entry. (Linux)
- 24Important points for specifying the scan area (Linux)
- 25Uninstall the scanner driver. (Linux)
- 26The scan quality is poor.
- 27My scanner does not turn on.
- 28Uninstall the scanner drivers (OS X 10.10 or greater).
- 29Clean the inside of the machine.
- 30Pre-Required Procedures (Linux)
- 31Scan a document longer than 35.6 cm (14 inches).
- 32Check the firmware version.
- 33I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 34I cannot install the scanner drivers.
- 35OCR feature does not work.
- 36Colors in the scanned image are dark.
- 37Operation system return error
- 38My scanner is connected but it will not feed my document or do anything else.
- 39Can I print from or scan to Android™ Smartphone?
- 40Install PaperPort™ 12SE onto Windows 10.
- 41Install Presto!® BizCard® onto Windows 10.
- 42My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 45Uninstall the Button Manager (Windows).
- 46The scanned image is skewed.
- 47My scanner gets warm.
- 48My computer does not recognize the scanner when it is connected via the USB cable.
- 49Paper suitable for scanning
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)