FAQs & Troubleshooting
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53 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 3Uninstall the scanner driver (For Windows)
- 4My unit has no power.
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6Calibrate your scanner. (For Windows)
- 7When I calibrate I get a "White-only" calibration message.
- 8How to identify your Operating System (OS).
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10I do not have or lost the black and white calibration sheet.
- 11Calibrate your scanner. (For Macintosh)
- 12Install the DSmobile Scan application. (For Windows users only)
- 13The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 14Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 15Install the scanner driver (For Windows)
- 16Clean the Plastic Feeding Sheet.
- 17What is DSmobileSCAN II software?
- 18Insert documents for scanning.
- 19The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21File size of the scanned document.
- 22Turn off the scanner.
- 23What is the purpose of the PageManager 9 program?
- 24Where is the battery located?
- 25What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 26Is my scanner compatible with Macintosh?
- 27I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 28When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 29Can I print from or scan to Android™ Smartphone?
- 30Scan a document in Windows 8 and Windows 10.
- 31Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 32Clean the scanner. (For Macintosh)
- 33Install PaperPort™ 12SE onto Windows 10.
- 34Items included in the original packaging.
- 35Open the "Scanners and Cameras" and Properties.
- 36I cannot open the scanned document (For Windows).
- 37What scanning modes are available in DSmobileSCAN II?
- 38What paper sizes are available in DSmobileSCAN II?
- 39I can no longer choose the program I want to use to scan a document. (For Windows)
- 40Can I scan a business card?
- 41Change the words in a scanned document.
- 42I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 43I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 44My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Clean the scanner. (For Windows )
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Open the Control Panel (For Windows)
- 50Is my scanner compatible with Windows?
