FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2How to identify your Operating System (OS).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7The printer status is Offline or Paused.
- 8(Video) Paper is Jammed in the Paper Tray
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Document Jam
- 11Add your Brother machine with AirPrint (macOS)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16(Video) Set up your Brother machine
- 17I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 19(Video) Paper is Jammed inside the Machine
- 20The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 21Out of Memory
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23(Video) Remove Small Scraps of Paper Jammed in the ADF
- 24(Video) Document is Jammed under the Document Cover
- 25Enable the Brother machine's network interface.
- 26Install the Brother Mobile Connect application (for mobile device)
- 27Delete print jobs from the print queue.
- 28(Video) Paper is Jammed in the 2-sided Tray
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32(Video) Paper is Jammed in the Output Paper Tray
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35"Offline" appears on the Status Monitor. (Windows)
- 36Change the printer driver settings (Windows)
- 37Cannot Print ##
- 38Toner Low or Prepare New Toner Cartridge
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What is the recommended paper?
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Wrong Toner or Wrong Toner Cartridge
- 45I cannot print on a wireless (Wi-Fi) network (Mac)
- 46Open the Control Panel (For Windows)
- 47Discover the MAC address of the Brother network card
- 48No Toner
- 49I cannot scan via network.
- 50Cannot Detect