FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2What is the default password for my BRAdmin or Web Based Management?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5How to identify your Operating System (OS).
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7Toner Low or Prepare New Toner Cartridge
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Set up your Brother machine
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13(Video) Paper is Jammed inside the Machine
- 14Document Jam
- 15(Video) Paper is Jammed in the Paper Tray
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Enable the Brother machine's network interface.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21(Video) Paper is Jammed in the Back of the Machine
- 22I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Cannot Print ##
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26The printer status is Offline or Paused.
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28Add your Brother machine with AirPrint (macOS)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30What driver package format is supported by my Linux distribution?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Size Error DX or Size Error 2-sided
- 33Manual Feed
- 34Drum !
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Wrong Toner or Wrong Toner Cartridge
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38(Video) Remove Small Scraps of Paper Jammed in the ADF
- 39What is Toner Continue Mode?
- 40Cartridge Error
- 41What is the recommended paper?
- 42(Video) Paper is Jammed in the Output Paper Tray
- 43I cannot print using my Brother machine on a wired network (Windows/macOS)
- 44(Video) Document is Jammed in the Top of the ADF Unit
- 45No Toner
- 46Toner specks
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Check the remaining ink or toner level (Linux)
- 50(Video) Document is Jammed under the Document Cover