FAQs & Troubleshooting
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186 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Can I print from or scan to Android™ Smartphone?
- 3Does NC-2200w work with Windows Vista?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8How do I install additional memory?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12Replace the toner cartridge.
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Check the IP addresses of your PC and the Brother machine
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16Delete print jobs from the print queue.
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19The paper is skewed when it's printed.
- 20Scan a document using "Scanner and Camera Wizard" in Windows XP
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22What is a "Generic PCL Driver"?
- 23What kind of memory can I use?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Replace the drum unit.
- 26What can happen if the wrong paper is used in your machine.
- 27How do I install the Optional Tray Module?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31Windows 10 Support Information
- 32What is the difference between the toner cartridge and the drum unit?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I am sharing my Brother machine. I can print but cannot scan.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 37I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 38Scan a document from a Windows XP application
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 45Cannot print after a Windows 10 update (June 2020)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48How to identify your Operating System (OS).
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Change the printer driver settings (Windows/macOS)