FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Does NC-2200w work with Windows Vista?
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I print from or scan to Android™ Smartphone?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12How do I install additional memory?
- 13When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 14Print the Network Configuration page
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19How to identify your Operating System (OS).
- 20When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 21How do I uninstall MFL Pro Suite for Windows® XP users?
- 22Can I print from DOS applications?
- 23How do I install the Optional Tray Module?
- 24What driver package format is supported by my Linux distribution?
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Cannot print after a Windows 10 update (June 2020)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Delete print jobs from the print queue.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Change the printer driver settings (Windows/macOS)
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34The paper is skewed when it's printed.
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 37How do I uninstall MFL Pro Suite for Windows® 98 users?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42What kind of memory can I use?
- 43How do I factory reset the print server?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47What is the difference between the toner cartridge and the drum unit?
- 48I cannot print from my computer via network. (For Macintosh)
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)