FAQs & Troubleshooting
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174 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2How to identify your Operating System (OS).
- 3I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12Change the printer driver settings (Windows/macOS)
- 13The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15Replace the drum unit.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24How do I clear paper jams inside the machine?
- 25Uninstall the scanner driver. (Linux)
- 26Replace the toner cartridge
- 27I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 30Pre-Required Procedures (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Delete print jobs from the print queue.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34The printer status is Offline or Paused.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I am using Windows. When I print a document, the printed page is blank. What should I do?
- 37Can I check the remaining life of my Brother machine's drum?
- 38How do I clean the drum unit?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 41When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Open the Control Panel (For Windows)
- 45The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 46Open the "Scanners and Cameras" and Properties.
- 47What is the difference between the toner cartridge and the drum unit?
- 48Scan a document from a Windows XP application
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50How do I clear paper jams at the back of the machine?