FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can third party ink be used to refill the ink cartridges?
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10How to identify your Operating System (OS).
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 13Where is the USB port on the machine? I can't find it on the back of the unit.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17Why can't I print when an ink cartridge is empty?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Pre-Required Procedures (Linux)
- 21Change the printer driver settings (Windows/macOS)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 24What kind of Media Adapter can I use?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27I'm using Macintosh. What is the PreScan option used for?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29How do I clear Machine Error 46?
- 30Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 37When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 38The edge of glossy paper is smudged.
- 39I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 40The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 41I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 42Where is the full User's Guide? I can't find enough information in the paper manual.
- 43Uninstall the drivers (Windows)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50Windows 10 Support Information