FAQs & Troubleshooting
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183 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2Can I use the app with my iPad? (iPrint&Label)
- 3When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 6How do I connect my printer via Wi-Fi®?
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How to insert a tape cassette
- 10Poor print quality when printing on narrow labels. (iPrint&Label)
- 11Installing the software
- 12I cannot establish a connection using Wireless Direct.
- 13How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 14Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17What is the compatible barcode protocol? (iPrint&Label)
- 18Can I change the barcode protocol inside the templates? (iPrint&Label)
- 19Can I check the printer's usage log?
- 20Where can I find the IP addresses of my computer and the printer?
- 21I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 22Where can I download Brother iPrint&Label? (iPrint&Label)
- 23The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 24(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 25How do I print multiple lines and how many lines can I print?
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28Can I create a label with time&date? (iPrint&Label)
- 29How can I create a barcode label? (iPrint&Label)
- 30Using the Printer Setting Tool (for Mac)
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 32How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 33How can I print using Portrait? (iPrint&Label)
- 34Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 35How do I clean / maintain my printer?
- 36The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38I cannot print using FLe tape and get an error message.
- 39Where can I find the printer's network settings, such as IP address?
- 40I cannot connect my machine to the wireless network.
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42How do I transfer label templates with P-touch Transfer Express?
- 43How do I reset network setting?
- 44Power Supply
- 45Printing is not possible. (P-touch Editor5.3 for Mac)
- 46The tape does not cut well.
- 47Can I change the barcode settings like barocde size? (iPrint&Label)
- 48The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 49When I print a long label or many labels continuously, printing suddenly stops.
- 50How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)