FAQs & Troubleshooting
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107 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Configuring frequently-used scan settings on your Brother machine.
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 8What is Brother iPrint&Scan?
- 9I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 10Load Documents
- 11What is the default password for my Brother machine?
- 12Configuring frequently-used scan settings on your computer.
- 13Can not scan a long document.
- 14(Video) Update the Driver or Firmware for your Brother machine
- 15Duplex (two-sided) scan
- 16Document Jam
- 17Set up your Brother machine on a wireless network.
- 18Enable the Brother machine's network interface.
- 19Your Scanner Cannot Be Detected on the Network During Installation
- 20The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23"Multifeed detection" or "Multifeed Detection Error"
- 24Replace Reverse Roller
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Reset the Scheduled maintenance counter
- 27The LCD displays an error code when I use Web icon (Brother Web Connect).
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 30Replace Pick up roller
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34If You Want to Check that Your Network Devices are Working Correctly
- 35Wireless LAN Error Codes
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Discover the MAC address of the Brother network card
- 43Out of Memory
- 44Reset the network settings to the factory default.
- 45Uninstall the Brother Software and Drivers (Windows)
- 46Update the Driver or Firmware for your Brother machine
- 47Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 48The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 49Clean the scanner
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina