FAQs & Troubleshooting
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109 Results
- 1Replace Pad
- 2Server Time out
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The LCD displays an error code when I use Web icon (Brother Web Connect).
- 5Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 6"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 7I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 8Hub is Unusable (Other Error)
- 9Paper suitable for scanning
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Cannot Delete
- 12Colors in the scanned image are dark.
- 13What is Brother Web Connect?
- 14Unusable Device (Other Error)
- 15Configuring frequently-used scan settings on your computer.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17My Brother machine doesn't feed a card for scanning.
- 18Address Book Full
- 19Sending Error (Scan to FTP)
- 20Replace Roller
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Important points for specifying the scan area (Linux)
- 23Open the Control Panel (For Windows)
- 24Vertical lines are seen in the scanned image.
- 25A plastic card error occurs.
- 26No Profile set
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28The Brother software cannot be installed.
- 29The machine pauses for about 3 seconds between each page when scanning.
- 30USB Access Error
- 31Clean the Pick-up Roller
- 32Check the firmware version.
- 33How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 34All Blank Page Skipped
- 35Cannot delete a Card Scan shortcut.
- 36USB Flash Drive is Full
- 37There is a card in the card slot.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 41How to identify your Operating System (OS).
- 42I cannot start ControlCenter.
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46Delete a network scanner entry. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Install Presto!® BizCard® onto Windows 10.