FAQs & Troubleshooting
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109 Results
1.
Server Time out
2.
Replace Pad
3.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
4.
Configuring frequently-used scan settings on your computer.
5.
Replace Roller
6.
Vertical lines are seen in the scanned image.
7.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
8.
TWAIN or WIA errors appear when starting to scan. (Windows)
9.
Address Book Full
10.
Sending Error (Scan to FTP)
11.
The LCD displays an error code when I use Web icon (Brother Web Connect).
12.
Unusable Device (Other Error)
13.
Clean the scanner
14.
What driver package format is supported by my Linux distribution?
15.
Cannot Delete
16.
Paper suitable for scanning
17.
What is Brother Web Connect?
18.
My Brother machine doesn't feed a card for scanning.
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
21.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
22.
Do not insert card
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Download a file from the "Downloads" section and save it to Windows 8 computer.
25.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
26.
Unable to Scan XX
27.
Cover is Open
28.
Document Jam
29.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
30.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)