FAQs & Troubleshooting
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- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How do I transfer label or slip templates?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How to use a 9/64" (3.5 mm) wide tape
- 6(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8How do I clear the display?
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 13Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14Printing is not possible. (USB connection)
- 15"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 16When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 17The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How to open the Devices and Printers window
- 26Can I directly operate my printer from a self-developed application software and print a label?
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 29(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 31How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 32How to delete the registry information and files related to the printer driver
- 33How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 34The driver downloaded from the website cannot be installed.
- 35Where can I find my Brother printer's serial number?
- 36How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 39How do I create name badges by joining "First Name" and "Last Name" fields together?
- 40(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 41The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 42P-touch Editor crashes when I open it on my Mac.
- 43Can my printer use TZ/TZe tapes?
- 44How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 45The tape got jammed or stuck in the printer.
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48The top and base layers of the laminated tape are misaligned.
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac