FAQs & Troubleshooting
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218 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Using the Printer Setting Tool (for Mac)
- 3Installing the software
- 4What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 5I cannot print using a HSe cassette.
- 6Using the Communication Settings (for Windows)
- 7Where can I find the IP addresses of my computer and the printer?
- 8I cannot print using FLe tape and get an error message.
- 9How do I connect the printer to my computer via Wi-Fi® using an access point?
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 12Where can I find the printer's network settings, such as IP address?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16Power Supply
- 17Printing is not possible. (P-touch Editor5.3 for Mac)
- 18Printing is not possible. (USB connection)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20How can I connect the printer to my mobile device?
- 21(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23Where can I find my Brother printer's serial number?
- 24How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26What Android™ mobile application can I use?
- 27When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29Poor print quality when printing on narrow labels. (iPrint&Label)
- 30I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 31How to install the rechargeable Li-ion battery (optional)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34Using Cable Label Tool
- 35The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 36Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 37Using the Printer Setting Tool (for Windows)
- 38How can I connect my printer wirelessly?
- 39Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 40Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 41How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 42How is the print head cleaning cassette used?
- 43Where can I download the latest P-touch Editor for Mac?
- 44Can I set a different media width when using an OpenOffice template? (Linux®)
- 45Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 46Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 47Using the Device Settings (for Windows)
- 48The top and base layers of the laminated tape are misaligned.
- 49How do I set a tape cassette?
- 50(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)