FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Toner Low or Prepare New Toner Cartridge
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3Document Jam
- 4(Video) Paper is Jammed in the MP tray
- 5Cannot Print ##
- 6Self-Diagnostic
- 7Out of Memory
- 8(Video) Document is Jammed under the Document Cover
- 9(Video) Document is Jammed in the Top of the ADF Unit
- 102-sided Disable or 2-sided Disabled
- 11No Toner
- 12The printer status is Offline or Paused.
- 13Drum !
- 14(Video) Paper is Jammed inside the Machine
- 15(Video) Paper is Jammed in the Paper Tray
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Use Universal Print (Windows)
- 19Cannot Detect
- 20Drum End Soon
- 21(Video) Paper is Jammed in the Back of the Machine
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I cannot connect my machine to a Windows 11 computer via USB.
- 25Wrong Toner or Wrong Toner Cartridge
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27Media Type Mismatch or Media Mismatch
- 28"Offline" appears on the Status Monitor. (Windows)
- 29What is the difference between the toner cartridge and the drum unit?
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 31Lines across the page
- 32Open the Control Panel (For Windows)
- 33Where can I find my Brother machine's serial number?
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Cannot Scan ##
- 37Install the optional lower tray
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42Update the Driver or Firmware for your Brother machine
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44(Video) Set up your Brother machine
- 45Toner specks
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Enable the Brother machine's network interface.
- 49Open the Status Monitor (Windows)
- 50What is the default password for my BRAdmin or Web Based Management?