FAQs & Troubleshooting
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141 Results
- 1Check the Print Quality
- 2Printer Jam or Paper Jam
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 6How to identify your Operating System (OS).
- 7Improve poor print quality.
- 8When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9Change the Print Options to Improve Your Print Results
- 10Enable the Brother machine's network interface.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Cannot Scan XX or Unable to Scan XX
- 14Change the printer driver settings (Windows)
- 15What is the default password for my BRAdmin or Web Based Management?
- 16One or more of my colors are not printing (blank).
- 17Document Jam
- 18Replace Ink
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Add your Brother machine with AirPrint (macOS)
- 21Access Web Based Management
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 24Paper Size Mismatch
- 25What driver package format is supported by my Linux distribution?
- 26Check the Print Alignment from Your Brother Machine
- 27Important points you need to confirm before configuring your Brother machine for a wireless network.
- 28The printer status is Offline or Paused.
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32Export an address book and import it to another machine
- 33Check the remaining ink or toner level (Linux)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Paper is Jammed in the Front of the Machine
- 40Delete print jobs from the print queue.
- 41Open the Control Panel (For Windows)
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Cannot Detect
- 44Cover is Open
- 45What is the recommended paper?
- 46Uninstall the Brother Software and Drivers (Windows)
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49I cannot connect my machine to a Windows 11 computer via USB.
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)