FAQs & Troubleshooting
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390 Results
- 1What is Brother iPrint&Scan?
- 2Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 8My printed pages and received faxes are cut off.
- 9Ink Absorber Full
- 10Ink Low
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 14Change the number of times my Brother machine rings before it answers.
- 15Preview the faxes I receive before I print them.
- 16Change the printer driver settings (Windows/macOS)
- 17Can third party ink be used to refill the ink cartridges?
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Protect your Brother machine against unauthorised access over the network
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23I cannot make borderless prints.
- 24I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 25Delete numbers stored in my Brother machine's Caller ID History.
- 26The printer status is Offline or Paused.
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28When I make copies, my Brother machine uses paper from the wrong tray.
- 29Can I use voice mail on the same line as my Brother machine?
- 30Document Jam
- 31What is Distinctive Ring and how do I program it?
- 32Improve poor print quality.
- 33I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35How do I load envelopes into my machine?
- 36How do I load paper in paper tray#2?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39I cannot print from my computer via USB.
- 40Configure and use the Scan Key Tool (Linux)
- 41Cannot print after a Windows 10 update (June 2020)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Important points for specifying the scan area (Linux)
- 45Print command (cupswrapper) (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48Delete print jobs from the print queue.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.