FAQs & Troubleshooting
![]() |
Popular |
249 Results
- 1Scan a document and e-mail it as an attachment
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Load photo paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5How do I adjust my Brother machine's tray use for copying and faxing?
- 6Document Jam/too Long
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8How to identify your Operating System (OS).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10(Video) Install the ink cartridges
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 15Load paper in the paper tray
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18Connect your Brother machine to your mobile device via a wireless router or access point.
- 19(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Transfer faxes to the PC when my machine has a mechanical issue.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Load paper in the paper tray #2
- 27Install Starter Ink
- 28What is AirPrint?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31Unable to Print 3X
- 32Change the printer driver settings (Windows/macOS)
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Replace Ink
- 36Reset the network settings to the factory default.
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38(Video) Load plain Letter/A4 paper
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Easy Scan to E-mail
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Printing result in Windows Photo Viewer is light.
- 47Enable the Brother machine's network interface.
- 48Delete print jobs from the print queue.
- 49Paper tray not detected/ Paper tray #2 not detected
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.