FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The printer status is Offline or Paused.
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6Paper Jam
- 7What is Brother iPrint&Scan?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11How do I load paper?
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Replace Ink
- 15How to identify your Operating System (OS).
- 16When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 17When I print, the pages are smudged with ink.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Improve poor print quality.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 24No Paper Fed
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I print from or scan to Android™ Smartphone?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Store a Speed Dial number from my Brother machine's Caller ID History.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Load envelopes into my machine
- 33Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Set up your Brother machine on a wireless network.
- 38"Offline" appears on the Status Monitor.
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47How many times will my Brother machine automatically redial a busy number?
- 48Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 49Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.