FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The printer status is Offline or Paused.
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Ink
- 7Paper Jam
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11Unable to Scan AX
- 12Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14One or more of my colors are not printing (blank).
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17Load paper in the paper tray
- 18Install Starter Ink
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 20Improve poor print quality.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23What is Brother iPrint&Scan?
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26How to identify your Operating System (OS).
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29Load envelopes
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Ink Absorber Full
- 32Forward a fax to another fax machine when my machine has a mechanical problem.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36I cannot make borderless prints.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38What is AirPrint?
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Change the number of times my Brother machine rings before it answers.
- 41How do I know which side up my photo paper should be in the tray?
- 42Ink Low
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44When I print, the pages are smudged with ink.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?