FAQs & Troubleshooting
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220 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3Can I print from DOS applications?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Print the Network Configuration page
- 6Does NC-2200w work with Windows Vista?
- 7What driver package format is supported by my Linux distribution?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10Functions supported in the Windows 7 built-in drivers
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Change the printer driver settings (Windows/macOS)
- 14The printer status is Offline or Paused.
- 15The paper is skewed when it's printed.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Can I print from or scan to Android™ Smartphone?
- 18Check the IP addresses of your PC and the Brother machine
- 19Delete print jobs from the print queue.
- 20I cannot print from my computer via network. (For Windows)
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 24How do I install additional memory?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27I'm using Macintosh. What is the PreScan option used for?
- 28I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 29I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 30Open the Control Panel (For Windows)
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Scan an image and insert it in a Windows XP application
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34The machine does not print anything.
- 35How do I improve the copy or fax quality?
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37How do I factory reset the print server?
- 38What is the BRAdmin Professional software used for?
- 39I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I cannot print from my computer via USB.
- 42I cannot print from my computer via network. (For Macintosh)
- 43I am sharing my Brother machine. I can print but cannot scan.
- 44Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46How can I clear the "PLS OPEN COVER" error message on LCD?
- 47How do I clear the "Awaiting Redial" message?
- 48Vertical streaks appear in my copies.
- 49Important points for specifying the scan area (Linux)
- 50Send a fax using PC-FAX with LPD/LPRng (Linux)