FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Ink
- 4The printer status is Offline or Paused.
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7One or more of my colors are not printing (blank). What can I do?
- 8I cannot send a fax using PC-FAX (Windows 10)
- 9Is my Brother machine compatible with Windows Vista?
- 10The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 11What is Brother iPrint&Scan?
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17What is Distinctive Ring and how do I program it?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 24Can I transfer faxes to the PC when my machine has a mechanical problem?
- 25Where is the USB port on the machine?
- 26Why doesn't the machine answer when receiving a call?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28How do I factory reset the network settings?
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30Print the Network Configuration List
- 31"Offline" appears on the Status Monitor.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33How do I know which side up my photo paper should be in the tray?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Delete print jobs from the print queue.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45How many times will my Brother machine automatically redial a busy number?
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 50Which E-mail packages are compatible with ControlCenter3?