FAQs & Troubleshooting
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324 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Set up your Brother machine on a wireless network.
- 10I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 11How to identify your Operating System (OS).
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Can third party ink be used to refill the ink cartridges?
- 17Paper Jam
- 18Replace Ink
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20How do I factory reset the network settings?
- 21Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 22Print command (cupswrapper) (Linux)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Change the printer driver settings (Windows/macOS)
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28What is the BRAdmin Professional software used for?
- 29Firewall port requirements of the Scan Key Tool (Linux)
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Load photo paper into my machine.
- 33Can I use AirPrint with my Brother machine?
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39When I print, the pages are smudged with ink. What should I do?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41How do I make copies using my Brother machine?
- 42I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43Improve poor print quality.
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50Scan from the Brother iPrint&Scan application using Windows Phone.