FAQs & Troubleshooting
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295 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I use voice mail on the same line as my Brother machine?
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from or scan to Android™ Smartphone?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The printer status is Offline or Paused.
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Does NC-2200w work with Windows Vista?
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 23How many times will my Brother machine automatically redial a busy number?
- 24Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27How do I know the current network configuration?
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29The edge of glossy paper is smudged.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 31How do I clear Machine Error 46?
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35Can third party ink be used to refill the ink cartridges?
- 36I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 37One or more of my colors are not printing (blank). What can I do?
- 38I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39When I print, the pages are smudged with ink. What should I do?
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 46Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49What is the BRAdmin Professional software used for?
- 50Uninstall Scan-key-tool. (Linux)