FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I install the Optional Tray Unit? - For USA and Canada
- 5How do I change the print server password?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7How do I install additional memory?
- 8How do I clear paper jams?
- 9The downloaded driver's name is different from my machine's name. (Linux)
- 10Print command (LPR) (Linux)
- 11I am unable to print from a client PC to a printer on a print server. (Linux)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16What is a "Generic PCL Driver"?
- 17White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19Can I print using the IPP protocol on Windows XP?
- 20What is the printable area per page?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23What is the difference between the toner cartridge and the drum unit?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I cannot print from my computer via network. (For Windows)
- 26Does NC-2200w work with Windows Vista?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot print from my computer via USB.
- 36Change the printer driver settings (Windows/macOS)
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38The paper is skewed when it's printed.
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41How can I clean the inside of the printer?
- 42Printouts have a curl or wave.
- 43What is UPnP and SSDP?
- 44Printouts have wrinkles or creases.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Can I print from DOS applications?
- 47I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 48What can happen if the wrong paper is used in your machine.
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50What are the expected yields of the consumables?