FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Functions supported in the Windows 7 built-in drivers
- 5The paper is skewed when it's printed.
- 6Does NC-2200w work with Windows Vista?
- 7What kind of memory can I use?
- 8How do I install the Optional Tray Unit? - For USA and Canada
- 9What is the recommended paper?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14What is the printable area per page?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18What is the best printer driver to use-the PCL or BR-Script driver?
- 19Delete print jobs from the print queue.
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22What is UPnP and SSDP?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What can happen if the wrong paper is used in your machine.
- 25How do I factory reset the print server?
- 26How do I install additional memory?
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29What is the Network Shared printing?
- 30I cannot print from my computer via USB.
- 31Change the printer driver settings (Windows/macOS)
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34How do I change the print server password?
- 35To install the printer driver easily using a tool. (Linux)
- 36What do the LED indications mean?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How to identify your Operating System (OS).
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I cannot use the "Modules Update" button on Web BRAdmin.
- 46Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 47What is a "Generic PCL Driver"?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49What kind of paper can I use?
- 50How can I clean the inside of the printer?