FAQs & Troubleshooting
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131 Results
- 1How do I clear paper jams?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3How to identify your Operating System (OS).
- 4I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 7Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 8White lines appears down the page.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Cannot print after a Windows 10 update (June 2020)
- 11Delete print jobs from the print queue.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 14Change the printer driver settings (Windows/macOS)
- 15Functions supported in the Windows 7 built-in drivers
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18What kind of memory can I use?
- 19How can I clean the inside of the printer?
- 20What is UPnP and SSDP?
- 21Can I print from DOS applications?
- 22I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 23What is the printable area per page?
- 24How do I install the Optional Tray Unit? - For USA and Canada
- 25What is the BRAdmin Professional software used for?
- 26How do I change the print server password?
- 27How do I install additional memory?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Large characters are printed incorrectly. (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31Print command (LPR) (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Windows 10 Support Information
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 38I cannot print from my computer via USB.
- 39I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Printouts have toner specks.
- 44I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 47White lines appear across the page.
- 48Printouts are with gray background.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50What driver package format is supported by my Linux distribution?