FAQs & Troubleshooting
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62 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2My scanner is connected but it will not feed my document or do anything else.
- 3Colors in the scanned image are dark.
- 4How to identify your Operating System (OS).
- 5Clean the inside of the machine.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Change the image settings. (Using DSmobileCapture)
- 9The scan quality is poor.
- 10Change the paper settings. (Using DSmobileCapture)
- 11Loading the Carrier Sheet.
- 12Operation system return error
- 13The scan speed is too slow.
- 14Driver busy
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Delete a network scanner entry. (Linux)
- 17Check the firmware version.
- 18My scanner does not turn on.
- 19My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 20Uninstall the scanner drivers (OS X 10.10 or greater).
- 21What driver package format is supported by my Linux distribution?
- 22Scan using XSane or GIMP (Linux)
- 23Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 24Windows 10 Support Information
- 25I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 26Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 27I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 28My scanner gets warm.
- 29Calibrate your scanner.
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Important points for specifying the scan area (Linux)
- 33Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 34Uninstall the Button Manager (Windows).
- 35The file size is too large.
- 36I cannot install the scanner drivers.
- 37I do not have or lost the black and white calibration sheet.
- 38When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 39The cover of the manual document feeder is open.
- 40Pre-Required Procedures (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Install PaperPort™ 12SE onto Windows 10.
- 43Install Presto!® BizCard® onto Windows 10.
- 44Scan a document longer than 35.6 cm (14 inches).
- 45My scanned image is missing.
- 46My computer does not recognize the scanner when it is connected via the USB cable.
- 47Calibration failed. Please reboot the machine.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)