FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How to identify your Operating System (OS).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Functions supported in the Windows 7 built-in drivers
- 8What driver package format is supported by my Linux distribution?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The paper is skewed when it's printed.
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 15What is a "Generic PCL Driver"?
- 16How do I install additional memory?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18How do I factory reset the print server?
- 19How do I install the Optional Tray Module?
- 20I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 21Can I print from or scan to Android™ Smartphone?
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Does NC-2200w work with Windows Vista?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 27How do I uninstall MFL Pro Suite for Windows® 98 users?
- 28How do I uninstall MFL Pro Suite for Windows® XP users?
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Vertical streaks appear in my copies.
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35I cannot print from my computer via network. (For Macintosh)
- 36I cannot print from my computer via network. (For Windows)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Delete a network scanner entry. (Linux)
- 39Configure scan settings without administrator privileges (Linux)
- 40Delete print jobs from the print queue.
- 41What is the difference between the toner cartridge and the drum unit?
- 42The printer status is Offline or Paused.
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Windows 7 Support Information
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 48When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 49Scan a document from a Windows Vista application
- 50Scan a document from a Windows XP application