FAQs & Troubleshooting
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- 1Where can I find my Brother printer's serial number?
- 2How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4When I try to use the database function, an application error occurs.
- 5Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 6How do I create name badges by joining "First Name" and "Last Name" fields together?
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8Can my printer use TZ/TZe tapes?
- 9The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 10I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 11The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 12How to identify your Operating System (OS) for Windows or Mac
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 15The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17The tape got jammed or stuck in the printer.
- 18Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 19How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 20What is the difference between the Auto Format command and the Apply Layout Style command?
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 23Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 24How do I adjust the tape margin?
- 25How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 26I cannot find the template files. (P-touch Editor 3.x for Mac)
- 27How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 28I want to print without excess tape before the label.
- 29How to open the Devices and Printers window
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 32Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 33The top and base layers of the laminated tape are misaligned.
- 34How do I print vertically?
- 35The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 36Printing is not possible. (P-touch Editor 5.0 for Mac)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 39Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 40How do I use a template? (P-touch Editor 5.0 for Mac)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44The display of the P-touch is in French, not in English. How can I change the language?
- 45The driver downloaded from the website cannot be installed.
- 46How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 47During installation, the Next button cannot be selected, or the status bar never finishes.
- 48The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 49How do I print the inserted image maintaining its original size?
- 50How to use a 9/64" (3.5 mm) wide tape