FAQs & Troubleshooting
![]() |
Popular |
186 Results
- 51The printer status is Offline or Paused.
- 52I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 53Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 54I cannot scan via USB. (Mac OS X)
- 55I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 56I updated the Web BRAdmin and cannot enable the logging function.
- 57Scan a document from a Windows XP application
- 58The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 59I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 60I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 61Can I print from DOS applications?
- 62I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 63I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 64I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 65I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 66When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 67When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 68How do I factory reset the print server?
- 69How do I install the Optional Tray Module?
- 70I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 71I'm using Macintosh®. What are the settings in the Scanner window used for?
- 72Configure the Scan to Email Feature (Linux)
- 73Paper size settings are unavailable when I print from OpenOffice (Linux)
- 74The downloaded driver's name is different from my machine's name. (Linux)
- 75I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 76I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 77When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 78I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 79When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 80When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 81Delete a network scanner entry. (Linux)
- 82All print jobs are aborted and nothing is printed. (Linux)
- 83I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 84Open the Control Panel (For Windows)
- 85Install the built-in drivers (For Windows 8 and Windows 10)
- 86Open the "Scanners and Cameras" and Properties.
- 87What is the difference between the toner cartridge and the drum unit?
- 88A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 89I cannot print from my computer via USB.
- 90I cannot print from my computer via network. (For Macintosh)
- 91I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 92How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 93Scan a document from the Windows Vista Photo Gallery
- 94PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 95When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 96How do I uninstall MFL Pro Suite for Windows® 98 users?
- 97How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 98I cannot use the "Modules Update" button on Web BRAdmin.
- 99In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 100Scan an image and insert it in a Windows XP application