FAQs & Troubleshooting
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310 Results
- 51Colored streaks or bands down the page
- 52Cannot print after a Windows 10 update (June 2020)
- 53Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 54Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 55Printing/ Scanning with a mobile device
- 56The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 57Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 58Locate files scanned with ControlCenter2 (For Macintosh)
- 59Can I print from or scan to Android™ Smartphone?
- 60I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 61Scan multiple pages into one file instead of each scan being saved as a separate file.
- 62Unusable Device
- 63Cover is Open
- 64Manual Feed
- 65The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 66Print a report that will show a listing of faxes I sent and received.
- 67Clean the scanner to improve the copy or fax quality
- 68I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 69I cannot install Brother drivers on Debian 10 or later (Linux)
- 70Enable the Brother machine's network interface.
- 71When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 72Delete print jobs from the print queue.
- 73Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 74I cannot find some option in the Printing preferences. (For Windows)
- 75Jam Manual Feed
- 76I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 77Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 78Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 79How do I know which receive mode to select?
- 80Scan Unable xx
- 81Configure a cover page for PC-FAX.
- 82Send a PC-FAX
- 83No Belt Unit
- 84Fuser Error or Self-Diagnostic
- 85Replace PF Kit xx
- 86I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 87Clean the LED head
- 88I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 89No Paper
- 90Scan a document from the Windows Vista Photo Gallery
- 91Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 92Drum Error (Drum!)
- 93Document Jam
- 94Colored lines across the page
- 95Confirm that a FAX I sent was received correctly.
- 96Can I use non-Brother or third party supplies with the Brother machine?
- 97Ghost
- 98Nothing is printed on the page
- 99Setting up the Web icon (Brother Web Connect) function.
- 100Scan a document and e-mail it as an attachment (For Macintosh)