FAQs & Troubleshooting
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186 Results
- 51A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 52When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 53Change the printer driver settings (Windows/macOS)
- 54The printer status is Offline or Paused.
- 55I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 56Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 57Windows 7 Support Information
- 58I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 59I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 60When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 61Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 62How do I uninstall MFL Pro Suite for Windows® Me users?
- 63I'm using Windows XP. I cannot scan with the USB cable.
- 64I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 65The Interface of the Control Center has changed suddenly. Why?
- 66Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 67When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 68The keys on the control panel do not respond.
- 69What is a "Generic PCL Driver"?
- 70Why does the display read "Cover Open"?
- 71I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 72How do I improve the copy quality?
- 73I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 74When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 75I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 76Replace the drum unit.
- 77The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 78How do I install additional memory?
- 79My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 80When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 81I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 82Vertical streaks appear in my copies.
- 83I'm using Macintosh®. What are the settings in the Scanner window used for?
- 84I'm using Macintosh. What is the PreScan option used for?
- 85Configure and use the Scan Key Tool (Linux)
- 86The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 87I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 88I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 89The downloaded driver's name is different from my machine's name. (Linux)
- 90The driver installation finished successfully but I cannot print. (Linux)
- 91Print command (LPR) (Linux)
- 92Configure scan settings without administrator privileges (Linux)
- 93All print jobs are aborted and nothing is printed. (Linux)
- 94I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 95I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 96When printing with monochrome laser printer, the print position shifts. (Linux)
- 97Uninstall printer drivers (Linux)
- 98Windows 10 Support Information
- 99How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 100Open the Control Panel (For Windows)