FAQs & Troubleshooting
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130 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 3A communication error occurs when printing via serial cable (RS-232C).
- 4Suddenly my print server stopped printing.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 7The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10When I print a long label or many labels continuously, printing suddenly stops.
- 11How do I connect RJ printer to my computer?
- 12How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 13How do I connect the printer to my computer via Wi-Fi®?
- 14Where can I find my Brother printer's serial number?
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 17"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 18Printing is not possible. (USB connection)
- 19How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 20How do I transfer label or slip templates?
- 21When I print many continuous labels, part of the label data is printed twice.
- 22How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 24Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27What Android™ mobile application can I use?
- 28What iOS mobile application can I use?
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30The paper settings specified from the server computer are not reflected on the client computer.
- 31How to charge the rechargeable Li-ion battery
- 32I cannot print from the printer in a network-shared environment.
- 33How to connect to an AC power outlet (Optional)
- 34How do I reset network setting?
- 35Which interface cable can I use?
- 36Will my printer automatically turn itself off?
- 37P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 38How do I disable broadcasting the printer to AirPrint-compatible devices?
- 39The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 40The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 41How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 44I cannot communicate with the printer during installation. (Communication error message is displayed.)
- 45(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46What do the indicator lights mean?
- 47How to install Brother software on a computer not connected to the Internet
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49The printed result does not appear as expected.
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)