FAQs & Troubleshooting
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81 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2How do I transfer label templates with P-touch Transfer Express?
- 3The print quality is poor, and the image is too light or dark.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5This printer is not detected when establishing a Bluetooth® connection.
- 6What is the JPEG printing and how can I use it?
- 7How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 8I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 13How to identify your Operating System (OS) for Windows or Mac
- 14The printer does not turn on, so I cannot print.
- 15Where can I download the latest P-touch Editor for Mac?
- 16The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 17Uninstalling the printer driver (Linux®)
- 18When printing from an application, the application's "Collate" setting does not work correctly.
- 19The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21How do I uninstall the printer driver?
- 22I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24What Android™ mobile application can I use?
- 25The side margins are incorrect.
- 26Printing is not possible. (USB connection)
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28Installing the CUPS wrapper/LPR printer driver (Linux®)
- 29Some of the print options in OpenOffice do not work. (Linux®)
- 30How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 31How do I switch to and use the mass storage mode?
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 34I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 35How do I connect the printer to my computer using a USB cable?
- 36Printing from an Android™ device
- 37What iOS mobile application can I use?
- 38How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 39(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 40Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 41How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 42Installing a CA certificate
- 43How do I connect the printer and my mobile device via Bluetooth®?
- 44How to identify the printer's firmware version
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 47(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How do I create and transfer templates? (for Mac)
- 50Where can I find my Brother printer's serial number?