FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/pj862eas.jpg)
PJ-862
81 Results
1.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
2.
How do I transfer label templates with P-touch Transfer Express?
3.
The print quality is poor, and the image is too light or dark.
4.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
5.
This printer is not detected when establishing a Bluetooth® connection.
6.
What is the JPEG printing and how can I use it?
7.
How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
8.
I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
11.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
12.
How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
13.
How to identify your Operating System (OS) for Windows or Mac
14.
The printer does not turn on, so I cannot print.
15.
Where can I download the latest P-touch Editor for Mac?
16.
The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
17.
Uninstalling the printer driver (Linux®)
18.
When printing from an application, the application's "Collate" setting does not work correctly.
19.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
20.
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
21.
How do I uninstall the printer driver?
22.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
23.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
24.
What Android™ mobile application can I use?
25.
The side margins are incorrect.
26.
Printing is not possible. (USB connection)
27.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
28.
Installing the CUPS wrapper/LPR printer driver (Linux®)
29.
Some of the print options in OpenOffice do not work. (Linux®)
30.
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)