FAQs & Troubleshooting
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121 Results
- 1P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 2My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 3Installing the software
- 4I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6How do I connect the printer and my mobile device via Bluetooth®?
- 7Printing from a Windows PC or Mac
- 8How do I turn the printer off?
- 9How to install the rechargeable Li-ion battery (optional)
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 15I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 16I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 17Some of the print options in OpenOffice do not work. (Linux®)
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20What Android™ mobile application can I use?
- 21Using the Device Settings (for Windows)
- 22How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24How do I uninstall the printer driver?
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26Printing from an Android™ device
- 27How to charge the rechargeable Li-ion battery
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 31This printer is not detected when establishing a Bluetooth® connection.
- 32Using the Printer Setting Tool (for Mac)
- 33Using the Printer Setting Tool (for Windows)
- 34How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 35How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 36How to identify the printer's firmware version
- 37How do I transfer templates to the printer?
- 38(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40How do I connect the printer to my computer using a USB cable?
- 41How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 42The paper is jammed in the printer.
- 43How to insert paper
- 44How to delete the registry information and files related to the printer driver
- 45Error messages do not appear when using the USB connection of my printer.
- 46Where can I find my Brother printer's serial number?
- 47How to install Brother software on a computer not connected to the Internet
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 50When printing from an application, the application's "Collate" setting does not work correctly.