FAQs & Troubleshooting
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183 Results
- 1How do I connect the printer to my computer via Wi-Fi®?
- 2The printer stops while printing, or the tape is cut in the middle of the text.
- 3Installing the software
- 4Can I check the printer's usage log?
- 5Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 6When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 7Using the Printer Setting Tool (for Windows)
- 8Which brands of Ni-MH rechargeable batteries do you recommend?
- 9How to identify your Operating System (OS) for Windows or Mac
- 10Where can I download the latest P-touch Editor for Mac?
- 11I cannot print using a HSe cassette.
- 12I cannot establish a connection using Wireless Direct.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14Using the P-touch Utility (for Mac)
- 15I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 16How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (USB connection)
- 19The paper settings specified from the server computer are not reflected on the client computer.
- 20How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 21How can I connect the printer and my Apple mobile device wirelessly?
- 22Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 23Where can I find the IP addresses of my computer and the printer?
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25How can I connect the printer and my Android™ mobile device wirelessly?
- 26What is WEP?
- 27Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29How do I uninstall the printer driver?
- 30Where can I find my Brother printer's serial number?
- 31How can I print from a computer via a wireless network? (Wireless Direct mode)
- 32What iOS mobile application can I use?
- 33When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 34Half cut labels are printed, although the "Half Cut" option is not selected.
- 35Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 36I cannot connect my machine to the wireless network.
- 37Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 38Using the Communication Settings (for Windows)
- 39How can I reset the printer?
- 40P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 41What Android™ mobile application can I use?
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43Can I apply device setting changes to another printer?
- 44Where can I find the printer's network settings, such as IP address?
- 45How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 46I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 47How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 48How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 49How to open the Devices and Printers window
- 50The top and base layers of the laminated tape are misaligned.