PT-P750W

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 22/10/2020
  • ID: faqp00100011_000

I cannot establish a connection using Wireless Direct.

Check the following Wireless Direct settings in Communication settings in the Printer Setting Tool.
 

  • Confirm that "Enable Wireless Direct when wireless LAN is turned on" is selected.
  1. Open the Printer Setting Tool.
    Refer to the FAQ: "Using the Printer Setting Tool (for Windows)"

  2. Click Communication settings.
    The Communication settings window appears.

  3. Confirm that "Enable Wireless Direct when wireless LAN is turned on" is selected in Communication Settings in the General tab. If not, select the check box.
     

    Communication Settings
     

  • Confirm that the Network Key (password) entered to your computer or mobile device is correct.
  1. Confirm your printer's Network Key.
     
    1. Open the Printer Setting Tool.
      Refer to the FAQ: "Using the Printer Setting Tool (for Windows)"

    2. Click Communication settings.
      The Communication settings window appears.

    3. Confirm the Network Key in Wireless Direct Settings in the Wireless Direct tab.

      Wireless Direct Settings
       
  2. Confirm the Network Key entered to your computer or mobile device (see your computer’s or mobile device's user’s guide for instructions). If the Network Key is different from that of your printer, enter the correct Network Key.

If the issue continues, uninstall the printer driver and the software, and then reinstall them.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-P750W

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