FAQs & Troubleshooting
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151 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The color of your printouts is not what you expected
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Adjust color settings by using the custom setting in the printer driver (Windows only)
- 7Color offset
- 8Uneven color density across the page
- 9Use Universal Print (Windows)
- 10What driver package format is supported by my Linux distribution?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14The printer status is Offline or Paused.
- 15Replace the Waste Toner Box
- 16Paper is Jammed in the 2-sided Tray
- 17Paper is Jammed in the Back of the Machine
- 18Paper is Jammed Inside the Machine
- 19Replace the Drum Unit
- 20Vertical colored streaks or bands appear on the page
- 21How to identify your Operating System (OS).
- 22Can I print in monochrome if one of the color toners run out?
- 23How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Discover the MAC address of the Brother network card
- 27Condensation
- 28Document Jam
- 29Replace the Toner Cartridge
- 30Print the Network Configuration Report
- 31Ghosting images
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33What is the default password for my Brother machine?
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Export an address book and import it to another machine
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Enable the Brother machine's network interface.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Toner Low
- 42What is the recommended paper?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Toner scatter or toner stain
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Check the remaining ink or toner level (Linux)
- 49I cannot print using my Brother machine on a wired network (Windows/macOS)
- 50Media Type Mismatch or Media Mismatch