FAQs & Troubleshooting
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142 Results
- 1Paper Size Mismatch
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Printer Jam or Paper Jam
- 5What is the default password for my Brother machine?
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Print the Network Configuration Report
- 8What is the default password for my BRAdmin or Web Based Management?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 11Install Starter Ink
- 12No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 13Check the Print Quality
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Replace Ink
- 16Load Documents in the Automatic Document Feeder (ADF)
- 17Reset the Network Settings to Factory Default
- 18What is the recommended paper?
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Wrong Ink Cartridge
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Discover the MAC address of the Brother network card
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 24Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 25Export an address book and import it to another machine
- 26Check the remaining ink or toner level (Linux)
- 27Telephone Line Interference/VoIP.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Delete print jobs from the print queue.
- 30Cannot Detect Ink Volume
- 31Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 32Print the WLAN Report
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34What driver package format is supported by my Linux distribution?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Change the Print Options to Improve Your Print Results
- 39Sleep
- 40Important points you need to confirm before configuring your Brother machine for a wireless network.
- 41Cannot Print XX or Print Unable XX
- 42The printer status is Offline or Paused.
- 43Ink Low
- 44Cannot Detect
- 45Print using only the black ink cartridge when the Color cartridges have run out.
- 46One or more of my colors are not printing (blank).
- 47Document Jam
- 48Improve poor print quality.
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50I cannot connect my machine to a Windows 11 computer via USB.