FAQs & Troubleshooting
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381 Results
- 1Paper Jam
- 2When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3Load A3 or ledger paper and program my Brother machine to print on it.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8How do I load paper?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10How to identify your Operating System (OS).
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Connect your Brother machine to your mobile device via a wireless router or access point.
- 17"Offline" appears on the Status Monitor.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Change the number of times my Brother machine rings before it answers.
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Ink Low
- 25No Paper Fed
- 26I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 27What is Distinctive Ring and how do I program it?
- 28Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 29Print the Network Configuration List
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38How do I know which side up my photo paper should be in the tray?
- 39Unable to Print XX
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42When I print photos, the color quality is not good.
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45One or more of my colors are not printing (blank).
- 46Improve poor print quality.
- 47Replace Ink
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50The driver installation finished successfully but I cannot print. (Linux)