FAQs & Troubleshooting
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384 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Ink
- 4Paper Jam
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I print from or scan to Android™ Smartphone?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Improve poor print quality.
- 21How do I load paper?
- 22"Offline" appears on the Status Monitor.
- 23How to identify your Operating System (OS).
- 24Load A3 or ledger paper and program my Brother machine to print on it.
- 25Unable to Scan AX
- 26How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Can I restrict access to certain operations on my Brother machine?
- 30When I print, the pages are smudged with ink.
- 31Cannot print after a Windows 10 update (June 2020)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Unable to Print 7X
- 34Unable to Print 3X
- 35Low Temperature
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37I cannot remove red-eye.
- 38What is Infrastructure mode?
- 39Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 40Out of Fax Memory
- 41How many times will my Brother machine automatically redial a number?
- 42No Ink Cartridge
- 43Ink Low
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45Is my Brother machine compatible with Windows Vista?
- 46Where is the USB port on the machine?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Open the Control Panel (For Windows)
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?