FAQs & Troubleshooting
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366 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 2How do I load paper?
- 3When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 4Paper Jam
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Document Jam
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Replace Ink
- 11Can I print from or scan to Android™ Smartphone?
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13What is Brother iPrint&Scan?
- 14Improve poor print quality.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25The printer status is Offline or Paused.
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27Load envelopes into my machine
- 28Set up your Brother machine on a wireless network.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32Ink Absorber Full
- 33Unable to Print XX
- 34Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 37I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 38Change the number of times my Brother machine rings before it answers.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45I cannot make borderless prints.
- 46How to identify your Operating System (OS).
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)