FAQs & Troubleshooting
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365 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5I cannot start ControlCenter4.
- 6"Offline" appears on the Status Monitor.
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8Paper Jam
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Printing/ Scanning with a mobile device
- 12How to identify your Operating System (OS).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Ink Low
- 15Protect your Brother machine against unauthorised access over the network
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot send a fax using PC-FAX (Windows 10)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32Unable to Print XX
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Enable the Brother machine's network interface.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Scan a document and open the scanned image with a graphics application (For Windows)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The printer status is Offline or Paused.
- 50My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)