FAQs & Troubleshooting
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MFC-J625DW
364 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
One or more of my colors are not printing (blank).
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
5.
How do I load paper?
6.
Paper Jam
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
What is Brother iPrint&Scan?
9.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
10.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
11.
The printer status is Offline or Paused.
12.
Replace Ink
13.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14.
How to identify your Operating System (OS).
15.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
16.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
17.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
18.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
19.
Ink Low
20.
Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
21.
Scan from the Brother iPrint&Scan application using Windows Phone.
22.
Can I print from or scan to Android™ Smartphone?
23.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
24.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
25.
Can I transfer faxes to the PC when my machine has a mechanical problem?
26.
I still receive the error message "Paper Jam" after I removed the jammed paper.
27.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
28.
Can I print from and scan to iPhone, iPod touch and iPad?
29.
When I print, the pages are smudged with ink.
30.
Add your Brother machine with AirPrint (macOS)