FAQs & Troubleshooting
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334 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Load A3/Ledger paper
- 6Paper Tray #1 not detected/ Paper Tray #2 not detected
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Load A4/Letter paper
- 9Replace Ink
- 10No Paper / No Paper Fed
- 11Change the Print Setting Options When Having Printing Problems
- 12What is Brother iPrint&Scan?
- 13Paper Size Mismatch
- 14Check the Print Quality
- 15How to identify your Operating System (OS).
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20Check the Print Alignment from Your Brother Machine
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22(Video) Install Ink Cartridges
- 23Paper Jam
- 24What driver package format is supported by my Linux distribution?
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Correct the Paper Feed to Clear Vertical Lines
- 28Forward Incoming Faxes to Another Machine
- 29Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31The printer status is Offline or Paused.
- 32Cannot Detect
- 33Document Jam
- 34Easy Scan to E-mail
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Install Starter Ink
- 38Turn Off Memory Receive
- 39Change Memory Receive Options
- 40Cannot Detect Ink Volume
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Ink Low
- 43Transfer faxes to the PC when my machine has a mechanical issue.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46"Offline" appears on the Status Monitor.
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Change the printer driver settings (Windows/macOS)
- 50One or more of my colors are not printing (blank).