FAQs & Troubleshooting
Paper Tray #1 not detected/ Paper Tray #2 not detected
There are two cases when the display shows this message. Follow the solution suitable for your case.
Cause1: The paper tray is not completely inserted.
Slowly push the paper tray completely into the machine.
Cause2: Paper or a foreign object has prevented the paper tray from being inserted properly.
Pull the paper tray out of the machine, and remove the jammed paper or foreign object.
> Click here to see how to remove the jammed paper.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW
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