Paper Tray #1 not detected/ Paper Tray #2 not detected
There are two cases when the display shows this message. Follow the solution suitable for your case.
Cause1: The paper tray is not completely inserted.
Slowly push the paper tray completely into the machine.
Cause2: Paper or a foreign object has prevented the paper tray from being inserted properly.
Pull the paper tray out of the machine, and remove the jammed paper or foreign object.
MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW
If you need further assistance, please contact Brother customer service:
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