FAQs & Troubleshooting
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302 Results
- 1Paper Jam
- 2When I print, the pages are smudged with ink.
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Install Starter Ink
- 5Unable to Print XX
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The scanner cover support has come off. (With Video Instructions)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Replace Ink
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 14Easy Scan to E-mail
- 15Change the number of times my Brother machine rings before it answers.
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17Use voice mail on the same line as my Brother machine.
- 18Load envelopes
- 19What is Brother iPrint&Scan?
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Unable to Scan AX
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23No Paper Fed
- 24Improve poor print quality.
- 25What driver package format is supported by my Linux distribution?
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29How do I know which side up my photo paper should be in the tray?
- 30How to identify your Operating System (OS).
- 31Wrong Paper Size
- 32Can third party ink be used to refill the ink cartridges?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Load paper in the paper tray
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Delete print jobs from the print queue.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Ink Absorber Full
- 42Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 43One or more of my colors are not printing (blank).
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46The text and images on my copies and sent faxes are reversed.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48The LCD displays an error code when I use Web icon (Brother Web Connect).
- 49Unable to Print 7X
- 50Change the printer driver settings (Windows/macOS)