FAQs & Troubleshooting
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386 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4Load paper in the paper tray
- 5I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 6Replace Parts
- 7All one color
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10How to identify your Operating System (OS).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Wrinkle
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Offset image
- 16Replace Belt
- 17Jam Duplex
- 18Replace Toner
- 19Can I print from or scan to Android™ Smartphone?
- 20Curled or wavy
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Adjust color settings by using the custom setting in the printer driver
- 23Toner scatter or toner stain
- 24Jam Tray 1 / Jam Tray 2
- 25Colored lines across the page
- 26Replace Drum
- 27White spots or hollow print
- 28How do I know which receive mode to select?
- 29Store numbers on my Brother machine for easy dialing from the control panel.
- 30What is the recommended paper?
- 31Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Condensation
- 35No Drum Unit
- 36Print Unable XX
- 37I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 38When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41Color misregistration
- 42Uneven density appears periodically across the page.
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44Size mismatch
- 45Document Jam
- 46Jam Rear
- 47Jam Inside
- 48White lines, bands or ribbing across the page
- 49What can happen if the wrong paper is used in your machine.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)