FAQs & Troubleshooting
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386 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 3Where can I download Brother iPrint&Scan application for Mac?
- 4How to identify your Operating System (OS).
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Reset the network settings to the factory default (video instructions available)
- 7Jam Rear
- 8White streaks or bands down the page
- 9Curled or wavy
- 10Load paper in the paper tray
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Replace Parts
- 16Short Paper
- 17The printer status is Offline or Paused.
- 18Jam Tray 1 / Jam Tray 2
- 19White lines, bands or ribbing across the page
- 20Replace Drum
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22Replace Toner
- 23Colored streaks or bands down the page
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Set up your Brother machine on a wireless network.
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28"Offline" appears on the Status Monitor.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Nothing shows up on the machine's display after installing additional memory.
- 31What is Brother iPrint&Scan?
- 32Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 33Scan a text document and convert it into a text file (For Windows)
- 34Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 35Registration or Registration Failed.
- 36Belt End Soon
- 37Duplex Disabled
- 38What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39No Paper
- 40Wrong Paper Size
- 41Size Error DX
- 42What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 43Out of Memory
- 44Wrinkle
- 45Confirm that a FAX I sent was received correctly
- 46What driver package format is supported by my Linux distribution?
- 47Uninstall Scan-key-tool. (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.