FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
White streaks or bands down the page
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
Can I use voice mail on the same line as my Brother machine?
7.
Colored lines across the page
8.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
9.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
10.
White spots or hollow print
11.
What is Brother iPrint&Scan?
12.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
13.
Can I print from or scan to Android™ Smartphone?
14.
Load paper in the paper tray
15.
Uneven density appears periodically across the page.
16.
Toner scatter or toner stain
17.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
Belt End Soon
19.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
20.
Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
21.
Reset the network settings to the factory default (video instructions available)
22.
Completely blank or some colors are missing.
23.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
24.
How to identify your Operating System (OS).
25.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
26.
Scan multiple pages into one file instead of each scan being saved as a separate file.
27.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
28.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
29.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
30.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.