FAQs & Troubleshooting
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342 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 3Scan and save a document in PDF format (Scan to File)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5What is the BRAdmin Professional software used for?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Paper Jam
- 8Wireless setup is requesting a WPS PIN to complete the setup
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12Replace Ink
- 13Improve poor print quality.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Print a web page from iPrint&Scan when using an Android™ mobile device.
- 16Stop my Brother machine from automatically redialing a number.
- 17How many times will my Brother machine automatically redial a busy number?
- 18Verify if the Brother machine has a dial tone
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21What is Distinctive Ring and how do I program it?
- 22How do I know which side up my photo paper should be in the tray?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Glossy Paper does not feed correctly. What can I do?
- 25I am experiencing problems sending a fax.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Change the printer driver settings (Windows/macOS)
- 29Configure and use PC-FAX (CUPS) (Linux)
- 30How do I make copies using my Brother machine?
- 31I am having a problem receiving faxes.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Print command (LPR) (Linux)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The printer status is Offline or Paused.
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45What kind of Bluetooth enabled device can I use?
- 46When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 47One or more of my colors are not printing (blank). What can I do?
- 48Where is the USB port on the machine?
- 49What is the "Station ID" and how do I set it?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)